sweetgum is closed for vacation 8/16-8/22 - Enjoy Free Shipping on orders over $40.
sweetgum is closed for vacation 8/16-8/22 - Enjoy Free Shipping on orders over $40.
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Shipping & Returns

When will my order ship?

Expect to receive your order within one week from the time of order. Orders are shipped via. USPS.

Do you ship internationally?

At this time we do not ship internationally.  Check back in a few months and we may have added international shipping then. 

Do you accept returns?

Refund Policy

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@sweetgumtextiles.com.

All Sales are final. No refunds will be issued for items purchased on Sale.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Shipping
To return your product, you should contact us by email at hello@sweetgumtexiles.com to receive the return to address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.